FAQs – CareGatto


FAQs

Can my order be delivered on an exact date? We cannot guarantee delivery on a certain day as shipment times vary depending on location. However, all orders are usually delivered within the stated dates. To ensure that your order arrives close to your desired day, please place your order in accordance with our shipping options.

When will my order arrive? We process orders M-F. All orders are shipped within 24 hours after being placed. Orders placed using "Standard Shipping 3-5 business days" are shipped within 24 hours after being placed and arrive within 3-5 days after being shipped. Orders placed using "Priority Shipping 1-3 business days" are shipped within 24 hours and arrive within 1-3 business days after being shipped. USPS ships packages Monday-Saturday. All orders placed over the weekend will be shipped the following Monday.

 
​Where do you ship from? We ship from Los Angeles, California. 

 

Do you ship internationally? Yes! At check out, you get to select the international shipping option that best suits your needs.


Can my card be sent anonymously? Absolutely! Simply write "anonymous" in the "your name" field under the message box and we won't include your name on the envelope. We always use our shipping address to ship.

Where do you plant the trees? We've partnered up with One Tree Planted (a non-profit 501c3 organization) in our mission to plant a tree for every 2 cards sold. For 2018, our focus is planting trees in our home state of California. The California Wildfires of 2017 was the most destructive wildfire season on record and it has destroyed over 1,381,405 acres. We feel that the State is in desperate need for trees, and we are hoping to do our part, with your help, in making things a little better for our mother earth.


Does the package going to my recipient contain my return address? No. We only use our return address on the package. However, only applicable on free USPS stamp selections: if you'd like us to use your return address simply leave us a note at checkout (or email us immediately after placing your order) and give us the address you'd like to use on the envelope for returns.

 

Can you make sure the photos look centered and faces aren't cropped? Most definitely. You can fully edit your photos in our personalization software but we always triple check before printing to make sure everything looks great! Each photo is handled with love and care. We try to crop as little as possible and try to capture the essence of each photo submitted. Due to our photo template being square, rectangular photos will need to be cropped or adjusted to fit. Rest assured, however, that we do all we can to make sure the final product is as aesthetically pleasing as possible. Low quality photos will not print as well as high quality photos uploaded.

 

Can I track my card? Yes! We have the option to track your card at check out for a small fee. Please note, tracking won't be provided on our Free Shipping USPS postage option for cards. 


Whose shipping address and email do I enter at checkout? Please enter the recipient's shipping address and your billing address and email.

 

What are the dimensions for the cards and photos? Our original greetings are 5.5" x 4.25" and our photo greetings are 11" x 4.25". Our photos are 2.5 x 3" (including border).

 

Can I use emojis in the message? We suggest against the use of emojis in your text because we don't have access to all emojis on the print side. Additionally most emojis tend to add a digital touch to the card. With the exception of hearts, we unfortunately cannot guarantee that the emojis used will be printed on the card.

 


If you have any other questions or concerns, please email us at: contact@caregatto.com

 

*** Please note that we do not process orders if they include offensive messages.



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